Privacy Statement

Article 1 – What Are Personal Data?

Personal data refers to any information relating to an identified or identifiable natural person. This may include a person’s name, contact details, date of birth, photo, email address, telephone number (including work numbers), or login credentials.

"Processing" of personal data encompasses any action performed on the data, including collection, storage, use, modification, disclosure, and destruction.

Article 2 – Which Data Do We Process About You?

  1. When You Visit Our Website:
    • We request your consent to place cookies (see Article 6 for details on cookies).
    • With your consent, we collect analytics data, including your IP address, limited location data, unique online identifiers, device information, referral websites, and browsing behaviour. This helps us improve your user experience.
    • With your consent for marketing cookies, we may track your website interactions to measure advertising effectiveness and provide targeted ads.
  1. When You Place an Order:
    • We process your contact details to deliver products and offer support before, during, and after delivery.
    • Data retention is linked to sales and warranty services to ensure efficient customer support.
  1. When You Create an Account:
    • We process your contact information, address, order history, and other shared data.
    • You may modify your account details at any time. Data is retained for as long as the account exists, and up to seven years after your last order. Accounts are automatically deleted after prolonged inactivity.
  1. When You Contact Us:
    • Contact via email, phone, or our website form leads to processing your contact details and query content.
    • Data is used solely to respond to your query and not for other purposes.
  1. When You Subscribe to Our Newsletter:
    • We process your email address for communications, including newsletters and promotional materials.
    • Data is retained for two years after your last order or interaction unless you unsubscribe earlier.

Article 3 – Who Receives Your Personal Data?

  • We do not share your personal data with third parties for commercial purposes without your prior consent.
  • Data may be transferred to group entities or third parties during internal reorganisation or service continuity measures. We will inform you where feasible.
  • External processors may be engaged for administration, IT, or accounting services. An up-to-date list of these processors is available upon request at support@qverde.com.
  • We ensure all processors comply with data protection laws and execute processing agreements to safeguard your data.
  • If non-EU partners are involved, we use Standard Contractual Clauses and take additional measures to ensure equivalent protection.
  • In rare cases, we may be legally required to disclose your data (e.g., court orders). We will notify you unless prohibited by law.

Article 4 – What Are Your Rights Regarding Your Personal Data?

Under the GDPR, you have the right to:

  • Access your data: Obtain information about the processing of your data and request a copy.
  • Rectify or delete your data: Request corrections or, in some cases, deletion of your personal data.
  • Restrict processing: Under certain circumstances, you may limit how we use your data.
  • Object to processing: Object to processing if you have legitimate reasons that outweigh our interests. You can always object to direct marketing without providing a reason.
  • Data portability: Request a copy of your data in a readable format or have it transferred to another provider.

To exercise your rights, please provide clear details of your request. We will verify your identity to prevent misuse (e.g., by requesting a copy of your ID).

Contact us at:

  • Email: dataprivacy@qverde.com
  • Post: QVERDE, Italian Car Parts, Attn: Data Privacy, Lintsesteenweg 531B, 2540 Hove, Belgium

If we fail to respond appropriately within 30 days, you may lodge a complaint with the relevant data protection authority:

  • Belgium: Gegevensbeschermingsautoriteit (GBA), Drukpersstraat 35, 1000 Brussels, Belgium
    • Tel: +32 (0)2 274 48 00 | Email: contact@apd-gba.be
  • Netherlands: Autoriteit Persoonsgegevens, Hoge Nieuwstraat 8, 2514 EL The Hague, Netherlands

You may also seek remedies through civil courts for compensation claims.

Article 5 – How Do We Secure Your Personal Data?

We implement appropriate technical and organisational measures to protect your data, including:

  • Secured servers and software with username and password access controls
  • Access restrictions to authorised personnel only
  • Data encryption where feasible
  • Staff training on data protection and internal data security policies
  • Regular software updates, antivirus protection, and firewalls

While we take extensive security measures, QVERDE cannot be held liable for unlawful access by third parties beyond our control.

Article 6 – Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and optimise website functionality.

  • Strictly necessary cookies: Essential for basic website functions. Placed without consent and do not process personal data.
  • Analytical cookies: Improve website performance and user insights. Activated only with consent.
  • Functional cookies: Enable features like embedded videos and location services. Require prior consent.
  • Marketing cookies: Track browsing for personalised ads. Consent is required.

Your cookie preferences can be managed via our website’s footer link "cookie preferences". Consent lasts for 6 monthsafter which you’ll be asked to reconfirm.

Cookie tables detailing the origin, function, and retention period of each cookie are available upon request.

If you identify unauthorised cookies, kindly notify us so we can investigate and rectify the issue.

We provide information on third-party cookies but cannot control external privacy policies. Refer to respective websites for details.

Contact Information

For any queries regarding this Privacy Policy or your personal data, contact us at:

  • Email: dataprivacy@qverde.com
  • Post: QVERDE, Italian Car Parts, Attn: Data Privacy, Lintsesteenweg 531B, 2540 Hove, Belgium
  • Contact form: Available on our website